AI, ROBOTICS AND AUTOMATION: HUMAN PLACE IN THIS CYCLE

As AI and other advanced technologies penetrate the workplace, skills such as critical thinking, creativity, and problem solving are becoming increasingly important. Leading companies recognize that these technologies are most effective when they complement people rather than replace them.

As AI and other advanced technologies penetrate the workplace, skills such as critical thinking, creativity and problem solving are becoming increasingly important. Leading companies recognize that these technologies are most effective when they complement people rather than replace them.

Rethink the essence of work

AI, robotics and automation were gaining momentum in the workplace faster than many organizations expected. Although organizations are increasingly using these technologies to automate existing processes, true pioneers are radically redefining their work architecture to maximize the value of both people and machines, creating new opportunities for more efficient work organization and redefining workforce skills and careers.

The implementation of automation, robotics and artificial intelligence (AI) is accelerating dramatically. 41% of respondents this year rated this topic as very important. Almost half (47%) of this year's respondents say that their organizations are actively involved in automation projects, with 24% using AI and robotics to perform routine tasks, 16% to improve human skills and 7% to completely restructure their work.

Expectations about AI and robotics have also increased significantly. This year, 42% of the respondents we interviewed believe that AI will be widely used in their organizations for three to five years - from 38% last year. But despite these expectations, many organizations can still resist using AI. Indeed, a survey conducted in 2017 from 1,500 senior managers showed that only 17% of them were familiar with both the AI ​​concept and its use in their companies. This conclusion is consistent with our own results: our analysis of the “readiness gap” to answer this question shows that although 72% of our respondents consider this area important, only 31% feel ready to solve it.

Acceleration of experiments, the transition to implementation

As more organizations seek to embrace these technologies, the market for AI and robotics tools is booming. Leading companies such as Microsoft, IBM, Facebook and other technology giants are actively investing in this area. At the same time, analysts believe that over the past three years, more than 1,000 startups in the field of AI have raised more than $ 6 billion. The USA, in various industries, from transport to healthcare, and in a variety of specialties, including HR.

Organizations outside the technology world are also moving forward. Coca-Cola used AI data analysis from self-service machines to help decide on the launch of Cherry Sprite. Morgan Stanley has provided 16,000 financial consultants with machine learning algorithms that automate cyclic tasks, freeing consultants to focus on customer service. In healthcare, AI and robotics accelerate patient care, improve medical records and monitor employee welfare. In general, the funds allocated for the development of AI are projected to be about $ 3 trillion by 2021.

AI and robotics open up exciting new opportunities for HR. The software can now recognize faces and identify gender, listen to voices and determine mood, and decode video interviews to determine educational level, lies and cognitive abilities. Analytics tools intelligently select candidates, determine career options for employees, and coaching managers to enhance their leadership skills. And the potential does not end there: AI is even used to create chats that can interact with candidates when selecting and hiring, identify and rate videos and understand moods during engagement surveys. Every major provider of cloud-based human capital management tools now implements algorithms, making it important for organizations to maintain accurate data and carefully analyze these tools to ensure accuracy and potential distortion.

AI and people smarter together

Leading companies are increasingly recognizing that these technologies are most effective when they complement people rather than replace them. Amazon currently has 100,000 robots, which reduced training for seasonal employees to less than two days. Walmart recently deployed virtual reality technology to enhance in-store training and effectively simulate customer experience. Manufacturers such as Airbus and Nissan are looking for ways to use collaborative robots or “co-robots” that work side by side with workers in factories.

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